Placing the order

  • Select ‘ORDER’ in the top menu.
  • Click ‘ORDER HERE’ below the item of your choice.
  • (In case you order the Limited Edition, select the Edition Number of your choice.)
  • Add the item to your basket and click ‘VIEW BASKET’ in the top menu.
  • Proceed to checkout and fill all the details.
  • Select the payment option of your choice.
  • Upon receiving your (down) payment, we will send you a confirmation by e-mail.

No, within the European continent the shipping costs are covered by us. For countries outside of Europe, we charge a variable amount to cover the extra delivery charges. The variable amount is shown when you select the country of your choice in the form with the delivery information.

Please also see this questions:
What are the countries you deliver for free?

Can you deliver these books in my own country?

Yes, in every European country we pay the applicable VAT tariff on books to the local authorities. Note regarding the Unique and Limited Editions: since the lectern is a complementary product it is charged with the same tariff for books.
For the Limited Edition:
Since these items are personalised with Marcel’s signature, an edition number (upon availability) and dedicated packaging this book is considered an exception to the legal right of withdrawal. Therefor, after installation at your premises, the product cannot be returned.

 

For the Unlimited Edition:
After receiving your order, you have 14 days to exercise your right of withdrawal. After notifying us via this form (http://retour.hexspoorwms.nl/smw/en) we will refund you the full amount excluding shipping costs on the condition that we’ve received your copy within 14 days after the date of notification.

In most countries you can. We will continue to develop the network for the global distribution of the books. Please notify us by e-mail (on support@rijksmastersofthegoldenage.com) if your country is not yet in the list.

Making the payment

We offer different payment options, including credit card (Visa & Maestro), third party payment systems (iDEAL, SOFORT, Mistercash, PayPal) and bank transfer after invoicing.

After making the order, we will send you an invoice with the bank details of our corporation including the transaction number. Please provide your bank with all the details on the screen.

Please note that your order is only final after we have received the payment in our bank account. This process might take a few days. You will receive a short email with an order confirmation before you will receive the certificate of ownership by mail a few days later.

Why choose for the bank transfer option?
– Payment goes via your own bank, which means security and familiarity.
– No need for special cards, accounts or software.
– Your payment is processed as soon as you give the order and is noted in the account overview immediately.

Getting the book(s) delivered

In case it is ordered before 15:00, the Unlimited Editions are being shipped the same day.

[Note: if you prefer to pay by invoice, we do not ship the book before the payment is made.]

For delivery of the Limited Edition you are contacted in the week we receive the payment.

In both occasions you will receive an order confirmation by e-mail right after the purchase.

Yes you can. Please indicate this in the ordering process by providing us with the delivery address in the designated form or send an email to support@rijksmastersofthegoldenage.com

You may send us an email stating your full name, item number, current address and future address. Please address this email to: support@rijksmastersofthegoldenage.

For the Limited Edition:

We use a designated specialised distribution partner. They will contact you to make an appointment a few days before the book is delivered. If you are not at home during the delivery, the specialised art handler will contact you by phone. The courier will carry out the placement of the book and book stand on your premises.

The Unlimited Edition is delivered in collaboration with PostNL. If you are not at home when the delivery is taking place, PostNL will try again the next day. If you are not at home the next day, the neighbours are often requested to accept your parcel. Sometimes the book is also delivered to the nearest PostNL service point.

For the Unlimited Edition we charge you the standard costs for shipping.
For the free delivery of the Unique and Limited Edition, we deliver in these countries:

Albania
Andorra
Armenia
Austria
Azerbaijan
Belarus
Belgium
Bosnia and Herzegovina
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Georgia
Germany
Greece
Hungary
Iceland
Ireland
Italy
Kazakhstan
Latvia
Lichtenstein
Lithuania
Luxembourg
Macedonia
Malta
Moldova
Monaco
The Netherlands
Norway
Poland
Portugal
Romania
Russia
San Marino
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey
Ukraine
United Kingdom

For the Limited Edition:
Since these items are personalised with Marcel’s signature, an edition number (upon availability) and dedicated packaging this book is considered an exception to the legal right of withdrawal. Therefor, after installation at your premises, the product cannot be returned.

For the Unlimited Edition:
After receiving your order, you have 14 days to exercise your right of withdrawal. After notifying us via this form (http://retour.hexspoorwms.nl/smw/en) we will refund you the full amount excluding shipping costs on the condition that we’ve received your copy within 14 days after the date of notification.

Please also see this question:
Can I cancel my order after I placed it?

We aspire to produce a supreme quality book for you. Only the best materials are used by the best in the business, and both the Unique and Limited Editions come in a fire-resistant bag. These books all have to pass a 4-eyes quality control system where the books are checked, literally, page by page.

However, if there is a problem with the quality of the book, there is a 6-month period in which we are liable for production damages etc. Please note that for the Unique and Limited Editions, we cannot replace your items as the prints are limited.

Product guarantee is always about specific cases and we would like to urge you to contact us as soon as possible if the case may arise that you are unhappy with the quality of the product you receive. Please inform yourself about the warranty conditions in our General Terms & Conditions of Sales that apply in this case, before you make the actual purchase.

Please note that we do not compensate for damages that arise from situations that are beyond our control.

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